Refund Policy


Thank you for trusting in Stormex.


Monitoring Plan Subscriptions

We recommend contacting us for assistance if you experience any issues in your monitoring service.  

If you cancel a subscription, a pro-rated refund will be issued for any unused full months of service as calculated from the start date of service minus a $25 processing fee.  Access to the applicable product(s)/service(s) shall remain available through the end of the full months of service as calculated from the start date and no refunds of any such monies will be awarded and/or available for said month. Requests for cancellation must be made via email to  Please provide name, address, phone number, and email address associated with account.


Contractor Inspections and Subsequent Contract

Although we take certain steps to examine the credentials of our listed contractors, we make no guarantees or representations regarding the skills or representations of such contractor or the quality of the job that he, she, or it may perform for You if You elect to retain their services. Stormex may inform You of certain offers or discounts provided by a contractor. Such offers or discounts are made solely by the contractor, and Stormex does not guarantee or warrant the pricing or discounts that a contractor may offer You. Any quotes provided by contractors via the Stormex website are not contractually binding offers, are for informational purposes only, and cannot be accepted on or via the Stormex website. No contractual arrangement is created based upon the quotes provided to You from contractors (or Your scheduling of an appointment with a contractor) via the Stormex website. To contract with any contractor, You must work directly with the contractor. Stormex does not endorse or recommend the services of any particular contractor. It is entirely up to You to enter into a direct contract or otherwise reach agreement with a contractor, and we do not guarantee or warrant their performance on the job or the outcome or quality of the services performed. The contractors are not employees or agents of Stormex, nor is Stormex an agent of the contractors. Stormex does not perform, and is not responsible for, any of the services requested by You in Your service request. Your rights under contracts You enter into with contractors are governed by the terms of such contracts and by applicable federal, state, provincial and local laws. Should You have a dispute with any contractor, You must address such dispute with the contractor directly, AND YOU HEREBY AGREE TO RELEASE STORMEX (AND OUR OFFICERS, DIRECTORS, MANAGERS, MEMBERS, AFFILIATES, EMPLOYEES AND AGENTS) AND ANY OTHER PERSON, FIRM, OR ENTITY (INCLUDING OUR BUSINESS PARTNERS SUCH AS A PRODUCT MANUFACTURER OR SUPPLIER WHO MAY EMPLOY STORMEX MATCHING UTILITY) FROM ANY DAMAGES OR CLAIMS (INCLUDING CONSEQUENTIAL AND INCIDENTAL DAMAGES) OF EVERY KIND OR NATURE, SUSPECTED AND UNSUSPECTED, KNOWN AND UNKNOWN, AND DISCLOSED OR UNDISCLOSED, ARISING OUT OF OR IN ANY WAY CONNECTED WITH SUCH DISPUTES AND YOUR DEALINGS WITH CERTIFIED CONTRACTORS.


Contact us

If you have any questions about our Refunds Policy, please contact us:

  • By phone number: 210-960-1617
  • By email: